Recently I got into a discussion on assembly techniques:  The project was an item requiring a hermetic seal; basically wanting to keep dry.  It was that little computer that lives behind the billboard that tells you how much money you won’t win in the lottery. What is the best (read cheapest least capital intensive) method? Continue Reading »

I was talking with Bubba (25 year veteran of Molding and he Knew — IT —  All, Thank You!):  “It’s a 500 ton machine” I said, “Why is the clamp pressure 450 tons?”  After expertly hucking a wad of chew into a coffee can on the floor he said: “’Cuz the damn thing won’ give me no 500 tons.”  End of a non-conversation.  Not that either of us are right or wrong; but why is set there? Continue Reading »

Customer Service is a deceiving job title.  Many buyers and Customer Service people do their jobs on the premise that the ‘customer is always right’ when in fact the customer is rarely right.  Continue Reading »

Times are tough, business is down and everyone is scrambling.  But what happens if you get a bundle of jobs to quote?
In one sense it is literally ‘Manna from Heaven’.  This could be the break you needed to keep your business going.  On the other hand, a much better way to look at it is “Can we manage the change?”  Growth is good and change in inevitable but as the saying goes “You should do one thing at a time with both hands.”

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