Customer Service is a deceiving job title.  Many buyers and Customer Service people do their jobs on the premise that the ‘customer is always right’ when in fact the customer is rarely right.  Continue Reading »

Times have changed.  Many companies have finally figured out ‘Kost is Cing” isn’t.  Off shore sourcing degraded quality standards, upset delivery schedules and too many parts were being air freighted in.  Now molds are being brought back into the country and sourced (as they should be) locally.  But the relocation program can easily turn into a mess! Continue Reading »

In the workplace, time is of the essence, and meetings and PowerPoint presentations can be the ultimate timewasters. How can you avoid wasting time and run the most efficient meetings possible? Continue Reading »